Privacy Policy – jill99

1 Overview

jill99 is an online gaming platform operated for players in the Philippines. To provide gaming services — including sports betting, live casino, slots, fish games, eBingo, and poker — we need to collect and process certain personal information.

This policy is intended to be straightforward about what data we collect, why we need it, and how it is handled. We believe Filipino players deserve to understand clearly what happens with their information when they use jill99.

2 Information We Collect

jill99 collects personal information in the following categories:

We collect this information directly from you during registration and account use, automatically through platform interactions, and from third-party identity verification providers during the KYC process.

3 How We Use Your Data

jill99 uses your personal information for the following purposes:

• Account management: Creating and maintaining your account, processing logins, and managing your account settings and preferences
• Transaction processing: Handling PHP deposits and withdrawal requests through the payment methods available on the platform
• Identity verification: Completing KYC checks as required for account security and regulatory compliance
• Platform security: Detecting and preventing fraud, unauthorised access, and prohibited conduct as defined in our Terms & Conditions
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour, and applying self-exclusion or limit tools when requested
• Customer support: Responding to account queries, technical issues, and complaints via live chat and email
• Service improvement: Analysing aggregated platform usage data to improve performance, fix issues, and develop features
• Communications: Sending account-related notifications, including OTP verification codes, withdrawal confirmations, and relevant platform updates

4 Sharing Your Data

jill99 does not sell, rent, or trade your personal information to external parties for their marketing purposes. We share data with third parties only in the following limited circumstances:

• Payment processors: Philippine payment service providers need transaction data to process your PHP deposits and withdrawals
• KYC / identity verification providers: Third-party services that process your identity documents to complete account verification
• Platform infrastructure providers: Technology partners who host or operate parts of the jill99 platform under contractual data protection obligations
• Legal and regulatory requirements: Where disclosure is required by applicable Philippine law, court order, or regulatory authority
• Fraud and crime prevention: Where disclosure is necessary to prevent fraud, money laundering, or other criminal activity

All third parties who receive your data are required to handle it securely and only for the specific purpose for which it was shared. We do not permit service providers to use your data for their own marketing purposes.

5 Payments & KYC Data

Because jill99 handles real-money gaming transactions in Philippine Peso, financial data and identity verification are core parts of account operation. Here is how this data is handled:

• Bank account numbers, e-wallet references, and transaction records are used solely to process your PHP deposits and withdrawals. This data is not used for any other purpose.
• KYC identity documents — including government-issued IDs submitted during account verification — are processed by a third-party verification provider and stored securely for the account lifecycle and as required by applicable regulations.
• All financial transactions on jill99 are denominated in PHP. No currency conversion data involving foreign currencies is collected or processed in connection with your account.
• Credit cards and cryptocurrency are not accepted as deposit methods on jill99, so no credit card or crypto wallet data is collected from players.

6 Cookies and Tracking

The jill99 platform uses cookies and similar technologies on our website and in the mobile app. Here is how cookies are used:

• Session cookies: Keep you logged in during your gaming session. These are deleted when you close your browser or log out.
• Preference cookies: Remember your platform settings and preferences between sessions, so you don't have to re-configure them each time.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform — which sections are visited, page load performance, error rates. This data helps us improve jill99.
• Security cookies: Help detect unusual account activity and protect against session hijacking and CSRF attacks.

jill99 does not use third-party advertising cookies or allow external ad networks to place cookies on the jill99 platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

7 Data Security

jill99 uses a range of technical and organisational measures to protect your personal data:

• SSL/TLS encryption: All data transmitted between your device and jill99 servers is encrypted in transit
• Password security: Passwords are hashed and are never stored or viewable in plain text
• OTP two-factor authentication: Available for account actions including withdrawal requests
• Biometric login: Face ID and fingerprint authentication available on the jill99 mobile apps
• Access controls: Internal access to personal data is restricted to staff and systems that need it for legitimate operational purposes
• Session monitoring: Active session tracking with the ability to terminate remote sessions from within your account settings

8 Data Retention

jill99 retains personal data for as long as your account is active and for a reasonable period thereafter, as required by applicable regulations and operational needs. Specific retention considerations include:

• Account and identity data is retained for the duration of your account and for a period after closure as required by applicable Philippine regulations.
• Financial transaction records are retained for the period required for accounting, tax, and anti-money laundering compliance purposes.
• KYC identity documents are retained for the account lifecycle and for the minimum period required by applicable data privacy and financial regulations.
• Support communications are retained for a reasonable operational period to assist with ongoing or future account queries.

When personal data is no longer required for its original purpose and there is no legal basis for continued retention, jill99 securely deletes or anonymises it.

9 Your Rights

As a jill99 player and data subject, you have the following rights with respect to your personal data:

• Right to access: You can request a copy of the personal data jill99 holds about you.
• Right to correction: You can request that inaccurate or outdated personal information in your account be corrected.
• Right to deletion: You can request deletion of your personal data where there is no legal or regulatory basis for its continued retention. Note that some data — particularly financial records — must be retained for compliance reasons even after account closure.
• Right to object: You can object to specific uses of your data where permitted under applicable law.

To exercise any of these rights, contact the jill99 support team through the live chat in your account or by email at [email protected]. We will respond to verified requests within a reasonable timeframe.

10 Minors

jill99 is strictly for players aged 21 and over. We do not knowingly collect or process personal data from individuals under 21 years of age. If we become aware that an account has been registered by someone under 21, we will immediately suspend the account and delete the associated data where permitted.

Parents and guardians should use device-level parental controls to prevent underage access to online gaming platforms including jill99. If you believe a minor has registered an account on jill99, please contact us immediately via live chat or at [email protected].

11 Updates to This Policy

jill99 may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or data practices. When material changes are made, the "Last updated" date at the top of this page will be revised.

For significant changes, we may also notify registered players through their account inbox. Continued use of jill99 after a policy update is posted constitutes your acceptance of the revised policy. If you disagree with any change, you may request account closure by contacting support.

12 Contact Us

For questions about this Privacy Policy, to make a data access or deletion request, or to report a data concern, contact the jill99 team through the following:

• Live Chat: Available 24/7 through your jill99 account dashboard — the fastest way to reach us
• Email: [email protected] — do not include sensitive account details such as passwords or full ID numbers in email messages

For general questions about how to use jill99, visit our FAQ page. For questions about responsible gaming tools and self-exclusion, see the Responsible Gaming page.